604-839-2720 info@silverstarlimo.ca

Policy & Terms

Welcome to our website. If you continue to browse and use this website and/or use our services, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Silver Star’s relationship with you in relation to this website.

The term “Silver Star” or “us” or “we” refers to the owner of the website, Silver Star Limousines Ltd. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

By placing a reservation with Silver Star Limousine you acknowledge and expressly agree to the following policies, terms and conditions and further expressly authorize Silver Star Limousine to charge your credit card in full or part deposit relating to your reservation, including, but not limited to, charging your credit card in full for the reservation should you be considered a no-show. Service is deemed rendered, whether you enter the vehicle or not, when the cancellation period is reached.

Credit Card/Voucher Presentation to Chauffeur

All Clients are required to sign and present the emailed or fax’d Voucher to their Driver at pick-up with the Actual Physical Credit Card Provided at Time of Booking; unless a Signed 3rd Party Authorization with required documents has been placed on file with prior to pick-up or a Corporate Account has been activated and all required documents received.

Airport Arrival Transfer Wait Time

Silver Star Limousine provides up to 30 minutes of free wait time for domestic arrivals (up to 45 minutes of free wait time on International Arrivals requiring Customs Clearance) on each Airport Arrival Transfer for you to deplane and obtain your luggage. If you do not meet your Chauffeur or call us within 30 minutes (45 minutes for Intl. Arrivals requiring Customs Clearance) of your plane landing we will consider you a “no-show” and you will be charged in full for the reservation. For wait time charges see below, Rates & Billing Section.

Update of Airport Transfer Flight Arrival Times

Silver Star Limousine update all flight arrival times when a correct flight number is provided, but the update is only as reliable as the information we are provided by the Airline or Airport.

Point to Point Transfers

Silver Star Limousine provides up to a 10 minute grace period at pick-up; before wait time charges apply at the hourly rate of the vehicle + 10-15% gratuity billed in .15 min increments. Point to Point Transfers include all Return Airport Transfers, Cruise Port Transfers, Dinner Transfers, -Club Transfers, Point A to Point B Transfers and all non hourly reservations.

Hourly Reservations and Posted Minimums

Hourly orders are billed the number of hours you ordered the vehicle for; then in .15 min increments thereafter. Minimum posted number of hours; is only the minimum number of hours we will accept an order for not what you will be billed for. Reductions in the amount of time ordered are not permitted once an order is confirmed.

Wedding, Grad and Special Event Deposit Policy

A deposit of 35% of the total price and a signed contract are required to hold the vehicle. Deposits are non-refundable, since many of our vehicles are booked a year in advance. Occasionally, we do apply a partial credit from the deposit to a future event, depending on circumstances and how soon we receive the cancellation

No-Show Policy

On all reservations you will be considered a no-show at 30 minutes (45 minutes for Intl. Arrivals requiring Customs Clearance) past your scheduled pick-up time; if you have not met your Chauffeur or contacted us by phone, you will be charged in full for the reservation. To avoid being charged as a no-show, do not leave your location without contacting Silver Star Limousines by phone.

Cancellation Policy

Cancellations are accepted by phone only. Airport Arrivals & Departure Transfers: Silver Star Limousine requires that cancels be received no less than 12 hours prior to pick-up time. Roundtrip Orders must be cancelled as 2 separate orders Hourly Charters, Point to Point transfers, Specials & Tours: Silver Star Limousine requires that cancels be received no less than 72 hours prior to pick-up time. Wedding & Grad Package: Silver Star Limousine requires that cancels be received no less than one month prior to pick-up time & deposit will be non refundable. Intl. Reservations (Outside US/Canada): Silver Star Limousine requires that cancellations be received; no less than 72 hours prior to pick-up time. Roundtrip orders must be cancelled as 2 separate orders If you fail to cancel by the prescribed time frames prior to your pick-up time you will be charged in full for the order. All deposits are non-refundable; even if you cancel within prescribed time frames. The balance in full will be due should you fail to cancel by prescribed time frame or no-show at pick-up. If you cancel by the prescribed time frame the balance is waived

Change Policy

Silver Star Limousines requires that all changes be received by phone (changes cannot be made with drivers) at least 2 hours prior to pick-up for US/CDN Orders; 4 Hours for Intl. Orders & are subject to availability. If, a change cannot be accommodated & results in a cancel you will be charged in full for the order. Reductions in the amount of time or vehicle size ordered are NOT permitted once an order is confirmed. Tours, Specials and Package Orders are NOT permitted to be changed to standard hourly reservations once confirmed.

Vehicle Request Policy

Silver Star Limousine reserve the right to upgrade a vehicle request to accommodate a client’s reservation at no charge to the client if deemed necessary. Vehicle type & colour can be guarantee with minimum 4 hr consecutive booking. Special requests such as glasses/ice/music can be made upon request for booking under 4 hours.

Rates & Billing

All Rates are subject to audit after order completion; to include actual tolls, parking fees, additional stops & time allotted, etc. Hourly jobs are billed by the number of hours you ordered the vehicle for; then in .15 min increments thereafter. Minimum posted number of hours; is only the minimum number of hours we will accept an order for not what you will be billed for. Silver Star Limousine rates are billed, including, applicable fees/taxes and a 10-15% Gratuity. If you feel would like to provide an additional gratuity it is at your sole discretion. If, you choose to provide an additional cash gratuity; it is at your sole discretion, and is only in addition to the 10-15% you have already paid for. You will not receive a full or partial refund for the 10-15% Gratuity by providing a cash tip to the Chauffeur.

Surcharges

All out of pocket charges, including, but not limited to; road tolls, parking, airport fees and carts will be billed to the client.

Payment Methods

Silver Star Limousine accepts Visa, MasterCard, American Express & Interac. Customer must specify payment method at the time of reservation to ensure credit card and Interac processing is available. All charges, including gratuities are billed to your credit card/Interac account. Credit Cards are charged prior to pick-up time. The Credit Card provided at booking must be present with cardholder at pick-up. Unless a Signed 3rd Party Authorization with required documents has been placed on file and approved by Silver Star Limousine prior to pick-up or a Corporate Account has been activated and all required documents received.

Vehicle Images

Vehicles Images listed on the Silver Star Limousine Websites may differ from the actual vehicle; all vehicles are late model and impeccably maintained.

Lost or Damaged Items

Silver Star Limousine not responsible for items that are left in the vehicle, lost or damaged. We reserves the right to charge a delivery fee for returning lost items if found. Our Chauffeurs will assist with luggage at a client’s request, but assume no liability for doing so.

Uncontrollable Acts, Acts of God and/or Acts of Mother Nature

Silver Star Limousine is not responsible for acts of God, acts of Mother Nature and/or circumstances that are beyond our control; including, but not limited to traffic congestion, road closures, accidents, flight delays, weather delays, etc.

Vehicle Damage/Cleaning

The Party paying for the Reservation is responsible for all damages and/or cleaning charges incurred by the renter and/or Party of the Renter, including but not limited to: Vomit/Sickness ($200 Cleaning Fee), Alcohol Spillage ($100, Cleaning Fee), Broken Glassware ($10,Per Glass), Burns ($500 Replacement/Repair), Smoking ($100. per violation) Upholstery Tears ($500-1000, Replacement/Repair) and/or Opening a Car Door into another Vehicle or Stationary Object ($1500-2000) etc.

Termination of any reservation by Silver Star Limousine

Silver Star Limousine reserves the right to terminate any reservation without refund, if the Operator or Dispatcher on duty feels that the Renter and /or Party of the Renter is putting the Operator or the mode of transportation or the Renter/and/or Party of the Renter in danger of injury. Or, if the Renter and/or Party of the Renter are in the possession of any illegal material and/or substance, this service will be cancelled without refund. Silver Star further reserves the right to refuse service in its sole discretion. This is without exception.

Rate Changes

Silver Star Limousine reserve the right to change rates at any time without notice.

Use of the Website

By accessing the website, you warrant and represent to Silver Star that you are legally entitled to do so. The content of the pages of this website is for your general information and use only. The content is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Trademarks

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. All trademarks and copyrights reproduced in this website which are not the property of, or licensed to, us are property of their respective owners. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of Silver Star or the respective owner of the trademark or copyright.

External links

External links may be provided for your convenience, but they are beyond the control of Silver Star and no representation is made as to their content. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties

Silver Star makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website. The website and all of the information it contains are provided “as is”.

Disclaimer of Liability

Silver Star, any third party or data or content provider shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system.

The website’s content, goods and services from or through the website are provided “as-is,” “as available,” and all warranties, express or implied, are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantability and fitness for a particular purpose). The sole and entire maximum liability of Silver Star, for any reason, and buyer’s sole and exclusive remedy for any cause whatsoever, shall be limited to the amount paid by the customer for the particular item(s) or service purchased. Silver Star and any of its affiliates, dealers or suppliers are not liable for any indirect, special, incidental, or consequential damages (including damages for loss of business, loss of profits, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. The limitations of damages set forth above are fundamental elements of the basis of the bargain between Silver Star and you. This site and goods and services would not be provided without such limitations. Some statutes may apply regarding limitation of liability.

Severability

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable Laws

Use of this website shall in all respects be governed by the laws of the state of British Columbia, Canada, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the British Columbia courts located in the Greater Vancouver area of British Columbia, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.